FAQ – Frequently Asked Questions

Will the PARTYOPIA AI assistant be able to help me prepare my party?

Upon the store's opening, the PARTYOPIA AI assistant is designed to support you in preparing your party based on your occasion, preferences, number of guests, and budget. It will be able to suggest ideas and a selection for you to review.

To ensure its advice is relevant, answer its questions honestly and precisely. You remain in control: verify each suggestion, the selected products, and the information displayed, then modify or reject it if you wish. You are responsible for your answers and your purchasing decision. Nothing will be added to your order and no purchase will be made without your explicit validation. This does not limit the customer's legal rights or PARTYOPIA's obligations.

What are the delivery times?

In France, the indicative delivery time is 12 to 18 days for economy shipping and 8 to 13 days for standard shipping. Within the European Union, it is 12 to 20 days for economy and 8 to 16 days for standard. Delivery times may vary during periods of high activity.

How are delivery fees calculated?

Fees depend on the total weight of the order and are displayed at checkout. The weight of the products in an order is added together.

What payment methods are accepted?

You can pay by Visa, Mastercard, or American Express card, as well as with Apple Pay or Google Pay. The methods available for your order will be displayed at checkout.

Can I return or exchange a product?

For distance purchases, the legal right of withdrawal generally applies for 14 days from receipt, subject to exceptions provided by regulation. Beyond this right, commercial exchanges and returns are subject to the conditions regarding the state of the product and its packaging indicated on our Exchanges and Returns page.

How can I contact PARTYOPIA?

Write to us at contact@partyopia.com, specifying your question and, if it concerns an order, your order number.